Mail a firm can run itself
A portal where the firm's own staff look after their mail day to day, across mailboxes on our hosting and in Microsoft 365, with the firm's domains signed and authenticated.
What we built
The firm's mail lives in two places: some mailboxes in Microsoft 365, the rest on our hosting. We route mail per address between the two, so each person keeps one address wherever their mailbox is. Outgoing mail from its main domains is signed with DKIM, and those domains publish DMARC, so receiving servers can check that it came from the firm.
Then a portal in the style of an admin centre. The firm's staff do the day-to-day mail administration themselves. Anything that can't be undone, such as deleting a mailbox, is a request to us and is logged as a ticket. A health page checks mail, the websites and Microsoft 365, and retries a failed check before it reports a fault. The portal covers 12 mail domains and 63 mailboxes.
How it holds up
The portal reaches the hosting panel through an account that can't delete mailboxes or domains, so a mistake in the portal can't remove anyone's mail. It deploys with one script that sets up the server the same way every time.
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