These terms are an agreement between you and Terawiz Consulting (“Terawiz”, “we”, “us”) and govern your use of our website at terawiz.co.za, our hosting and email services, and our mobile applications published on the Apple App Store and Google Play (together, the “Services”). By using any of the Services, you accept these terms.
1. Who we are
Terawiz Consulting is an independent technology consultancy based in Johannesburg, South Africa, operating since 2009. You can reach us via our contact page; a direct email address is given in section 12.
2. The website
Content on this website is provided for general information about our services. We work to keep it accurate but provide it “as is”, without warranties. You may not attempt to disrupt, probe or gain unauthorised access to the website or its infrastructure.
3. Consulting engagements
Consulting work is governed by the proposal, statement of work or services agreement signed for that engagement. If those documents conflict with these terms, the engagement documents win.
4. Hosting and email services
4.1 Your account
You are responsible for keeping your sign-in credentials confidential and for activity under your account. Choose strong passwords; tell us immediately if you suspect a compromise.
4.2 Acceptable use
You may not use our hosting or email services to: send spam or bulk unsolicited mail; host or distribute malware, phishing pages or unlawful content; infringe others’ rights; or attack other systems. We may suspend an account immediately where abuse puts other clients or the platform at risk, and we will tell you when we do.
4.3 Your content
Websites and mailboxes hosted with us remain yours. You are responsible for the content you host and for having the rights to it. You grant us only the technical permissions needed to store, transmit and back it up as part of the service.
4.4 Availability and backups
We aim for high availability and take platform-level backups, but no host can guarantee zero downtime or zero data loss. Keep your own copies of anything irreplaceable, or ask us about a managed backup arrangement.
4.5 Billing
Hosting fees are invoiced in advance from [email protected]. Accounts materially in arrears may be suspended after reasonable notice. We will never ask you to change banking details by email without verbal confirmation — treat any such request as fraudulent.
5. Mobile applications
We license our apps to you for personal or internal business use on devices you own or control, subject to the rules of the store you got them from (Apple Media Services Terms or Google Play Terms). You may not reverse-engineer, resell or redistribute an app except where the law expressly permits it.
Apps are provided “as is”. Where an app is free, it comes without support commitments, though we genuinely try to help — see our support page. Where an app is paid, refunds are handled through the relevant store’s refund process.
Apple and Google are not parties to these terms and have no support or warranty obligations for our apps, except as their own store terms provide.
6. Intellectual property
The Terawiz name, wordmark and the design of this website are ours. Software and deliverables produced under a consulting engagement are owned as set out in that engagement’s agreement.
7. Liability
To the maximum extent the law allows: we are not liable for indirect or consequential loss (including lost profits or lost data), and our total liability for any claim relating to a Service is limited to the fees you paid us for that Service in the three months before the claim arose. Nothing in these terms limits liability that cannot lawfully be limited, and nothing limits your rights under the South African Consumer Protection Act where it applies.
8. Privacy
Our privacy policy explains how we handle personal information across all the Services. It forms part of these terms.
9. Termination
You can stop using the Services at any time; hosting clients can cancel per their service agreement or with one calendar month’s notice. We may terminate or suspend a Service for material breach of these terms. On termination of hosting, we will cooperate reasonably with migrating your content away — dependency is a design flaw, even contractually.
10. Changes
We may update these terms from time to time. The current version always lives at this address with its effective date. Continued use of a Service after a change takes effect means you accept the updated terms.
11. Law and disputes
These terms are governed by the laws of the Republic of South Africa. Disputes fall under the jurisdiction of the courts of Gauteng, unless mandatory consumer law gives you the right to a different forum. We would rather resolve a problem over a call than in a courtroom — please start there.
12. Contact
Questions about these terms: [email protected]
Terawiz Consulting · Corlett Gardens, Johannesburg, South Africa